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ProductMedNest

CategoryPatient communication

ForDental and medical clinics

StatusPilot, 2026

The future of
patient
communication

One inbox for WhatsApp, Instagram, Viber and email. AI answers the routine, the doctor sees only what needs his decision.

Open the demo (opens in a new tab)Discuss cooperation

Built and testedat Dr. Milić Dental Studio

MedNestFor clinics

01 /The core idea

Clinics lose hours a day to messages. MedNest answers the routine and hands the doctor only what truly needs him.

AboutA web app for the whole team, with a phone layout. The assistant works from her own login, never from the doctor's phone.

+New message routed in seconds

02 /Inside the app

Scroll sideways

For the doctorOnly what needs a decision, with risk flags and a ready reply.
Doctor in TelegramUrgent cases at once, the rest in a digest.
Patient cardChats, questionnaire, X-rays and visits in one place.
CalendarSynced with Google Calendar, no double bookings.
Online bookingPatients pick a slot in their own language.
Health questionnaireOn the patient’s phone before the first visit.

03 /What it does

01

Unified inbox

WhatsApp, Instagram, Viber and email in one feed, with the patient card open next to every chat.

02

AI routing

Every message goes to one of three streams: the bot answers, the assistant handles it, or it reaches the doctor.

03

Replies in the patient's language

The AI detects the language and drafts the reply in it: Slovenian, Russian, English, German.

04

Doctor in Telegram

Photos and medical questions reach the doctor as cards. He answers with a button or by voice.

05

Questionnaire with risk flags

A phone-friendly health form before the first visit. Blood thinners or allergies are flagged at the top of the card.

06

X-rays sorted automatically

Emailed X-rays are matched to the right patient card, or wait in a queue when unsure.

04 /How it works

Every message takes one of three paths

Step 1

A patient writes

In any channel and any language. A patient card is created on the first message.

Step 2

AI routes it by meaning

Not by keywords. When in doubt, the message goes to a person.

BotAssistantDoctorUrgent
Step 3

The doctor decides in a minute

A card in Telegram with the photo, risk flags and a draft. Send as is, edit, or reply by voice.

05 /Data and privacy

Built for medical data from day one

AI here is a communication tool: it does not diagnose, does not assess photos or X-rays and does not promise outcomes. Every medical question goes to the doctor.

  • 01Servers and backups in the EU
  • 02Encryption in transit and at rest, X-rays included
  • 03Personal logins, two-factor authentication, roles
  • 04Audit log: who opened a card and what was sent
  • 05Access for a team member closed in one click
  • 06Consents stored with text and version

06 /Language bridge

Speak your language. Patients read theirs.

The doctor records a voice reply in English or Slovenian. MedNest transcribes it, writes a polite reply in the patient's language and shows it first. Nothing is sent until he confirms.

RUSLENDE
07 /DemoSee MedNest in action: inbox, features, security and plans (opens in a new tab)

08 /Cooperation

Let's find the right way to work together

Pilot in your clinic

Try MedNest with your team and your channels. We set it up together and tune it to your workflow.

Integration

Already use a calendar, records or billing system? Let's talk about connecting MedNest to it.

Partnership

Distribution, joint development or other formats of collaboration. Tell us what you have in mind.

Opens your email app with the details filled in. Or write to drdmilic@gmail.com.